Return & Refund Policy

Stridewell: 30-Day Risk-Free Trial & Refund Policy

Last updated: 7 October 2026 · Support: supportstridewell@gmail.com

We want you to feel the difference Knee Pro makes, so every order comes with a 30-Day Risk-Free Trial. Wear it, use it in your daily routine, and look after it during the trial.

1. The 30-Day Trial

You have 30 days from the date of purchase to try Knee Pro. If you're not happy with it, you can return it for a refund or a replacement, as long as:

  • It isn't damaged: we can't accept sleeves that are torn, cut, punctured or altered.
  • It's clean: for hygiene reasons, sleeves with visible stains, odours or heavy wear can't be refunded.
  • It's complete: the gel kneecap pad and side stabilisers must be intact and returned with the sleeve.

2. Damaged on Arrival

If your order arrives damaged in transit, the trial terms above don't apply – we'll treat it as a delivery problem.

  • Unboxing video required: to claim a replacement for a damaged product, please send an uncut unboxing video.
  • The video should show the outer packet and shipping label, and then the damage as you open it.
  • Without this video, we may not be able to accept the damage claim.

3. Replacements and Size Exchanges

If you need a different size or a fresh unit during your trial:

  • Pickup from your door: we'll arrange a reverse pickup from your address.
  • Service fee: a fee of ₹200 covers the pickup and the replacement.
  • Please note: once an order is replaced, the trial ends. Replaced orders are final and can't be refunded.

4. How Refunds Are Paid

If you return Knee Pro for a refund within the 30-day trial:

  • Prepaid orders: refunded to your original payment method.
  • Cash on Delivery orders: refunded by bank transfer or UPI. Our team will contact you for your details once the returned sleeve passes our quality check.
  • Our right to refuse: we may refuse a refund if the returned sleeve is damaged, dirty, or in a condition that stops us from checking it.

5. How to Start a Return

Email supportstridewell@gmail.com with:

  • Your order ID
  • Clear photos of the sleeve (front and back)
  • Why you're returning it – it helps us improve